Return Policy

If you or your pup aren’t completely satisfied with our food, please let us know and we’ll try to put things right, arrange an exchange, or issue a full refund of the purchase price. We will send you a free return shipping label and RMA # for all authorized returns on orders made in our online store.

We are not able to accept any returns more than 30 days after the original purchase date, except at the discretion of our customer service team. Sorry, but we are not able to accept any returns on expired products or any returns made after 30 days of the original purchase date.

If you purchased directly at in the past 30 days:

  • Please email or call us at 1-800-451-5267 to request an RMA# and free return shipping label.
  • Ship the product back to us in its original packaging, using the free shipping label provided.
  • We will credit the payment method originally used to make the purchase.
  • Please allow up to two weeks for your return to be processed. Some payment methods take longer than others for the refund to show up, after it has been issued by us.
  • Refunds will be issued for the item’s actual purchase price plus any tax that was charged. Unfortunately, we are not able to refund original shipping charges.

*This policy is subject to change without notice.