Return Policy

If you or your pet aren’t completely satisfied with our food, please let us know, and we’ll try to put things right.

We can arrange an exchange or issue a refund of the purchase price of the item(s) for any unopened product within 30 days of purchase. We only accept unopened bags with the seal intact.  We are unable to accept any returns on our sample sizes.

All returns are done at the cost of the customer. A refund on the product will be given upon arrival.

If you purchased from a retailer, please go to the retailer to make the return.

If you purchased directly at simplefoodproject.com in the past 30 days:

  • Please email info@simplefoodproject.comus to obtain approval before returning any product.

  • Ship the product back to us in its original packaging, if possible.

  • Once we receive the product, the product will be inspected. If the product seal is intact and in good condition, we will credit the payment method initially used to make the purchase.

  • Please allow up to 6-10 business days for your return to be processed from the time we receive the returned product. Some payment methods take longer than others for the refund to show up after we have issued it.

Cancellations or Modifications: Cancellation or modification requests for an order can be made if it has not been sent out of our warehouse. If the request is made after the order leaves the warehouse, the return procedures will need to be followed upon receipt of the merchandise by the customer.

Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent out of our warehouse, neither you nor our customer service staff will be able to cancel or modify it. We are not responsible for orders that cannot be canceled or changed after an order has been submitted.

Lost or Missing Packages: All items purchased from The Simple Food Project are made according to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

*This policy is subject to change without notice.

  • Please email info@simplefoodproject.com or call us at 1-800-451-5267 to request a free return shipping label.
  • Ship the product back to us in its original packaging, using the free shipping label provided.
  • Once we receive the product, we will credit the payment method originally used to make the purchase.
  • Refunds will be issued for the item’s actual purchase price plus any tax that was charged. Unfortunately, we are not able to refund shipping costs.
  • Please allow up to two weeks for your return to be processed from the time we receive the returned product. Some payment methods take longer than others for the refund to show up, after it has been issued by us.

*This policy is subject to change without notice.