Return Policy

If you or your pet aren’t completely satisfied with our food, please let us know and we’ll try to put things right.

We can arrange an exchange or issue a full refund of the purchase price of the item(s). We will send you a free return shipping label for all authorized returns on orders made in our online store.

We can only accept returns within 30 days of purchase. We only accept unopened bags with the seal intact.  We are unable to accept any returns on our sample sizes.

If you purchased from a retailer, please go to the retailer to make the return.

If you purchased directly at in the past 30 days:

  • Please email or call us at 1-800-451-5267 to request a free return shipping label.
  • Ship the product back to us in its original packaging, using the free shipping label provided.
  • Once we receive the product, we will credit the payment method originally used to make the purchase.
  • Refunds will be issued for the item’s actual purchase price plus any tax that was charged. Unfortunately, we are not able to refund shipping costs.
  • Please allow up to two weeks for your return to be processed from the time we receive the returned product. Some payment methods take longer than others for the refund to show up, after it has been issued by us.

*This policy is subject to change without notice.